Privacy Policy

Who this policy applies to

• Tradie Organizations and users who configure and operate white‑label quoting sites using our platform.
• End customers who submit quote requests to a Tradie Organization’s site powered by TradieQuotr.

Information we collect

• Contact information: name, email, phone number.
• Address information: street address, suburb/city, state/region, postcode, country; geocoded coordinates derived from the address using map services.
• Project details: property type, requested services, materials preferences, notes provided by the end customer or tradie.
• Roof measurements: roof area (m²) and related derived attributes obtained via the Google Solar API and associated mapping/imagery services where available.
• Business configuration: tradie rates, markups, labor assumptions, materials catalogs, and quote templates configured by Tradie Organizations.
• Usage information: device/browser information, pages viewed, interactions with forms and UI, IP address, timestamps, and diagnostic logs for reliability and security.
• Communications: messages and correspondence related to quotes, including generated content from our LLM features used to draft quote descriptions or emails.
• Cookies and similar technologies: used for session management, authentication, preferences, analytics, and to improve the quoting experience. See Cookies below.

How we use information

• Provide, operate, and improve the Service for tradies and their customers.
• Estimate roof area and related project inputs using integrated APIs.
• Generate, present, and deliver quotes and related communications.
• Configure white‑label experiences for Tradie Organizations.
• Provide customer support, security monitoring, and fraud prevention.
• Analyze usage to improve accuracy, performance, and user experience.
• Comply with legal obligations and enforce our terms and policies.

Legal bases (EEA/UK)

Where applicable, we process personal information under the following legal bases: (i) to perform a contract (providing the Service); (ii) legitimate interests (e.g., improving and securing the Service); and (iii) consent (e.g., certain analytics and communications). You can withdraw consent at any time where applicable.

Processor role and data ownership

For the data of end customers captured through a Tradie Organization’s white‑label site, we generally act as a data processor/service provider on behalf of that Tradie Organization, which is the data controller/business. Tradie Organizations own and control end customer data collected via their white‑label deployments. We may act as a controller for our own account, billing, security, and platform analytics data.

Sharing and disclosures

• Service providers: we use trusted processors to deliver functionality, including:
  • Google Maps Platform for geocoding and maps/places features.
  • Google Solar API for roof area and related measurement insights.
  • xAI Grok API for LLM‑powered drafting and summarization features.
  • Cloud hosting, logging, analytics, and email delivery providers.
• Legal, safety, and compliance: to comply with laws, respond to lawful requests, or protect rights, safety, and property.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to continued protection of personal information.

International transfers

We may process and store information in countries other than where it was collected. Where required, we implement appropriate safeguards for cross‑ border transfers, such as standard contractual clauses.

Data retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Tradie Organizations may set their own retention policies for end customer records stored within their accounts.

Security

We employ administrative, technical, and physical safeguards appropriate to the nature of the data we process, including encryption in transit, access controls, audit logging, and environment segregation. No method of transmission or storage is 100% secure; we work continuously to improve our protections.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to data portability and objection. Where we act as a processor for a Tradie Organization, please direct requests to that organization. We will support our customers in responding to requests as required by law.

Cookies and analytics

We use cookies and similar technologies for authentication, preferences, analytics, and feature performance. You can typically control cookies via your browser settings. Some features may not function properly without certain cookies enabled.

Children’s privacy

The Service is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the date at the top. If changes materially affect your rights, we will provide additional notice as required by law.

Contact

For questions or requests regarding this Privacy Policy, please contact us at privacy@tradiequotr.com.